What Is the Return Policy?

You have 14 (fourteen) days from the delivery date of your order to make a return. Any product you return must be in its original condition, unopened and unused, and with all packaging intact and labels attached. We reserve the right to refuse to provide a refund if the returned item is not in its original condition.

Cancellations

Once an order has been placed, we cannot accept any requests for cancellations.

How to request a return

To request a return once a product has been received, please contact us at info@revivebeauty.co.ke or via our Contact page, and provide your order number, the product(s) you wish to return, and the reason for the return. If the return is approved, you will be sent an email with return instructions.

Return fees & refunds

You are responsible for paying for the return shipping and a restocking fee, which together will be KES 950. Once we receive proof that you have sent back the product, your refund will be processed, and the applicable amount will be refunded to your M-Pesa, card, or other original method of payment. We reserve the right to withhold the payment until we receive the product. Original shipping fees will not be refunded. The return shipping fee and restocking fee will be deducted from the total amount refunded to your original form of payment.

Final sale items

All hair tools, item bundles / packs, travel-size items, merchandise, and digital gift cards are final sale and are not eligible for return.

Quality issues

If you receive a product with a quality issue, please contact us at info@revivebeauty.co.ke to inquire about a replacement or refund. We may request that you send the quality issue item back to us, and if we make such a request, we will send you a prepaid return label for you to ship the item back to us. Once we have confirmed that a product is a quality issue, and if you choose to receive a replacement item instead of a refund, we will ship you a replacement free of charge. We do not offer exchanges at this time.

Shipping

Shipping costs and delivery times vary based on your location and selected shipping method within Kenya. See checkout for current rates. We are not responsible for delays caused by shipping carriers.

Contact

Email: info@revivebeauty.co.ke
Phone: +254 722 648882